Course info

The term ‘hypergrowth’ was first used in Harvard Business Review in 2008 to characterize the rapid growth that most young markets and industries are experiencing at any given time. Most high-performing startups and tech companies have reached hyper-growth, and B2B software such as Hubspot (a software dedicated to managing your digital marketing) attributes their success to it. So the ability to achieve hyper-growth has been largely attributed to a new development better known as ‘telesales’ where a department of a sales company contacts customers by phone, email, or internet. Online or distance selling is another way to define telesales.

In a context of strong competition and the development of virtual sales channels, telesales is a booming marketing tool.

As it consists of selling products and services over the phone, through calls to prospects following or not following an advertising campaign by mail or email, this telemarketing can also take the form of inbound calls; when the customer contacts the advertiser, that is you, to get more information about the service or product featured in an advertisement.

More than a job, being a telesales agent is an exciting profession where you have to talk to a variety of people on a daily basis, over the phone. A telesales agent must use their technical skills and personal qualities to convince the other person to buy a product or subscribe to a service. To see more clearly and briefly, let’s have a look at this course that will introduce you to distance selling and negotiation. Be prepared to be a good salesperson!