Informations du cours

In the past, men would wage war against each other or challenge each other to duels to settle their differences, but times have changed.

People have become more peaceful. It is quite normal for there to be discord in society.

Not everyone thinks the same way. This is often the case at work.

Fulfilment at work is at the centre of the concerns of today's professionals. This training will try to highlight you some guidelines.

If you've ever worked, you’ve probably experienced conflicts at work, whether with your boss or your colleagues. These conflicts, far from being exchanges of blows, can be delicate, with the risk of affecting the atmosphere and productivity. They can also be value conflicts, conflicts of interest, interpersonal conflicts, etc.

Throughout this course, you will learn several concepts to understand how their minds work and to better manage the situation.

We don't necessarily need to tell you this, but you need to react quickly before the conflict develops.

To briefly explain how it works, it's advisable to dot the i's and get the opinion of a neutral third party. Of course, the employer also has a role to play and a say in the conflict.

It is clear that presence and conflict resolution are part of personal development.

We've got you covered with this course. You'll be given an armada of conflict resolution strategies and a list of behaviours to avoid in any situation.

We'll then look at informal and formal forms of conflict resolution.

Your schedule will be very busy. But you don't have to rush through it. Take your time and absorb it well. The good news is that everything you learn will be useful outside of work.

This online training is reserved for you to provide you with the most relevant content.