Master the right argumentation techniques for successful phone sales

You’ve probably had to deal with a bad call centre agent or a bad telemarketer. That frustration of not being satisfied with that call and wasting time. Unfortunately, these people have just been poorly trained or have never been trained at all.

What if you dedicate just a few hours of your time to master the ropes of telephone sales. In this course, we will teach you the best techniques for arguing over the phone. If you aspire to join a call centre or are already there, this is an opportunity to have a solid foundation and impress your employer or recruiter. Indeed, a successful call sale does not mean repeating a pre-chewed script like a parrot.

For you, entrepreneurs and business leaders, training your agents through this course is a worthwhile investment. Don’t forget that your salespeople and call centre agents are the company’s ambassadors and representatives in the eyes of the world. In the long run, your brand will have a better reputation and your sales will increase significantly.

As for call centre managers, training your teams in argumentation techniques will motivate them more, limiting turnover.

In addition, if you came across this page by chance, even if you are not in the world of telesales, our wise advice will be of great help to you in your daily life.

This training lasts an average of 3 hours and 30 minutes and includes text-based support optimized by telesales professionals, illustrations, a video, and a quiz to check your understanding. Also, you won’t have to finish this course in record time, just stay motivated, regular and take as much time as you need, anytime and anywhere.

By the end of it, you’ll be able to:

• Design your arguments in advance so that they are impactful
• Use our formulas naturally
• Adapt your speech and react to objections in any circumstance
• Develop a real sales pitch

With SKIILLZ, you have the choice between following a modular training course like this one or registering for one of our certified programmes. At the end of the latter, you will receive a certification that you can proudly share with your acquaintances, employees and potential employers. So, don’t hesitate, afterwards, to have a look at our large training catalogue dedicated to call centre jobs.