Use a chatbot to improve your relationship with customers

While you’re keeping customers waiting, you’re missing out on a lot of sales opportunities. That’s right! Customers hate waiting. Whatever their needs, they would like to be answered immediately. Zendesk, a renowned customer relations company, has demonstrated that 66% of B2B customers and 52% of B2C customers have switched providers after a poor experience with customer service.

Let’s take a simple example. As you scroll through your Facebook news feed, you come across a post from an online sale of original sneakers. They’re exactly what you were looking for and exactly in your size. No prices or additional information are displayed. You quickly send a Private Message for more details. Unfortunately, after an hour, there’s still no answer. You don’t want to spend phone credit on calling. Either you’ve found another pair of sneakers or you’ve simply given up on the idea of buying them.

So, imagine the impacts this can have on a daily basis. It’s inconceivable! What if we tell you that there is a revolutionary solution at a lower cost to overcome this problem. Chatbots!

With the progress of Artificial Intelligence, chatbots bring a renewal in customer relations and are essential if you want to offer quality customer service and boost your sales. For some people, this sounds like something out of a sci-fi film, but they’ve been around for some time. On social media or on official websites, they are increasingly accessible to the public. Nothing beats the ingenuity of a developer, but that doesn’t stop everyone from creating one. We’ll tell you why?

The aim of this training is to give you all the reasons and tips so that you are intimately convinced of the importance of chatbots in customer relations.

This course will go as follows: first, we will define what a chatbot is. Afterwards, we will go back in time to discover its evolution in order to understand how it works. In the last section, you will learn seven reasons to absolutely use chatbots in customer relations.

Although all this should only take you 2 hours and 30 minutes in total, you can organize yourself as you like, wherever you want and whenever you want, from your smartphone, tablet, or computer. At the end, you will have to take a quiz as an assessment. So we hope to see you again very soon.