Among the job offers in call centres, you will often find the job of call centre agent. A major asset of a company, they play the role of a direct link with customers.
If not well enough prepared, both psychologically and organizationally, the daily life of a call centre agent can be challenging. Empathy, responsiveness, patience, resistance to stress and possible mood swings of the client, all qualities that demonstrate the professionalism of the call centre agent.
Knowing the company’s products and services like the back of their hand, they can meet the customer’s needs, build loyalty and turn a call into a sales opportunity.
To help you thrive in the business and climb the ladder, we’ve summarized everything you’ll need in six courses:
This training is also for students, young graduates, any employee looking for professional retraining, salespeople and call centre agents. For companies, it’s a great way to reinforce the capabilities of their salespeople.
At the end of the course, you will receive a training certificate to mention without hesitation on your CV and to share with your loved ones, employees and potential employers. And if you like, you have a good chance of joining one of SKIILLZ’s partner call centres.
If not well enough prepared, both psychologically and organizationally, the daily life of a call centre agent can be challenging. Empathy, responsiveness, patience, resistance to stress and possible mood swings of the client, all qualities that demonstrate the professionalism of the call centre agent.
Knowing the company’s products and services like the back of their hand, they can meet the customer’s needs, build loyalty and turn a call into a sales opportunity.
To help you thrive in the business and climb the ladder, we’ve summarized everything you’ll need in six courses:
- Discover the telesales
- Create a contact form for a call
- Receive calls from customers for a good company image
- Manage your stress and objections on the phone
- Assimilate the essential formulas for catching and responding to customers and prospects’ objections
- Turn an inbound call into a sales opportunity
This training is also for students, young graduates, any employee looking for professional retraining, salespeople and call centre agents. For companies, it’s a great way to reinforce the capabilities of their salespeople.
At the end of the course, you will receive a training certificate to mention without hesitation on your CV and to share with your loved ones, employees and potential employers. And if you like, you have a good chance of joining one of SKIILLZ’s partner call centres.
Langue du cours: EN
Phrase d'accroche: Master the phone relationship in record time.
Prérequis du cours: A good knowledge of the English language;Proficiency in the use of office tools;An interest in customer relations
Ce que tu apprendras: Convey the company’s good values;Successfully manage any form of pressure;Assimilate all the techniques to thrive in the profession;Be able to respond to customer objections;Spot potential sales during an inbound call
Destinataires du cours:
- Call centre employees who want to get a good foundation
- Job seekers aspiring to join call centres
- Employees looking for a career change
- Students in any specialization interested in the field of remote customer relations
- Freelancers looking for a career in telesales
- Business leaders who want to enhance the capacity of their employees
Profil du formateur: This training programme has been developed by a team of customer relationship professionals and seasoned instructional designers.
Ce parcours comprend: Multiple courses to take and tests to pass;Certificate to be obtained;Documentation and useful links;FORUM for sharing
Course Duration: 11h 20mn