Strengthening your skills to excel as a virtual assistant

The job of virtual assistants requires know-how in managing phone calls.

Being a virtual assistant means mastering the various digital tools (social media, web writing).

Inbound and outbound calls are the two categories defining a call reception. Every call made or received must follow a pre-established process.

This training will give you the keys to becoming an ace in call reception (methods to follow and some useful tips).

The purpose of inbound calls is to meet the needs and recommendations of customers.

In addition, in this programme you will learn how to master each communication tool perfectly, how to put the person on the other end of the line at ease, the secrets of a successful phone exchange, and above all how to encourage an average person to become a potential buyer.

Selling is essential for growing your business. An inbound call is an opportunity to make a sale at a lower cost.

You will also find the point of view of some experts such as: Fabien Esnoult, Deputy Director of Maxiphone, Bernard Caïazzo, President of the Client Center Alliance.

Being thorough in the profession of virtual assistants is very important. You will learn through videos, the secrets of the success of telephone sales.

To succeed in this programme, so that you strengthen your skills to practise the profession of virtual assistant, you will  have to master different writing techniques  and style (content and form)

You will continue your learning journey with the communication on social networks with visual aids

This course will allow you to combinethe “useful” with the “fun”; useful as you’re going to have a perfect mastery of the profession, and fun because you will feel enjoyment during your learn journey. Favouring images over texts in your publications allows you to increase interactions, whether they are images, illustrations, videos, infographics, quotes, memes, photos, professional photos.

This course will help you manipulate some image creation tools, to name a few, Canva, PicMonkey, BeFunky…

Apart from creation, you have to master certain image-editing techniques:  screenshot, collage, adjustment… Apps and software will be offered to you in order to perform the task without difficulty. We have offered you eight applications for this course: Skitch, CloudApp, Easel.ly, Placet, Social image Resizer, Page2Images, Photovisi, Over.

And at the end of this programme, you will have an idea that will allow you to define the job of virtual assistant in your own words and embark on an exciting virtual adventure.