The good telesales starter pack

The job of telesales agent is one of the key positions within a call centre. It is highly solicited to entice customers to buy the company’s products or services, thus generating sales.

Possessing an excellent level in the spoken language, a good telesales agent is recognized by their power of persuasion, their great ability to listen and their reactivity in the management of possible signs of aggression and complaints from customers. A telesales agent is a true brand ambassador that a company can trust with its eyes closed.

The challenge is big and the objectives to be achieved can quickly become challenging if you have not been properly trained. While some call centres still hire entry-level staff, having already taken training and having certification are a strong requirement.

That’s why we’ve set ourselves the goal of designing a whole programme to help you get started in telesales. Here’s a list of everything you’ll learn:

• The world of telesales
• The fundamentals of telesales
• The contact form for a call
• The preparing for an outbound call
• The prospective selling
• The add-on selling
• The sales facilitation with strategies
• The management of stress and objections on the phone
• The essential formulas for capturing attention and responding to objections

You’ll have access to optimized textual support, illustrations, videos, useful resources, quizzes, and a sharing forum to interact with instructors and other participants.

This training is also for students, fresh graduates, any employee looking for professional retraining, salespeople and call centre agents. For companies, it’s a great way to build the capabilities of its salespeople.

At the end of this programme, you will receive a training certificate to mention without hesitation on your CV and to share with your loved ones, employees and potential employers. And if you want, you have a good chance of joining one of SKIILLZ’s partner call centres.