Guarantee Customer Service E-mailing

“Online!” … An expression that sounds trite, but which holds sway over everything nowadays. That’s why contacting customer service by email is still relevant. This is because a significant number of Internet users prefer sending emails.

In fact, customer relationship is a strategic point that is essential for a company’s growth. Email is one of the communication channels used for this purpose.

It has the advantage of offering a personalized customer experienceand contributes to business growth.

Therefore, it is necessary to allocate resources of all kinds to implement and manage customer relations.

So, how do you make email customer relationship management work?

As email is one of the best ways to optimize customer relations, most large organizations rely on qualified staff to manage it.

Among other things, the people who deal with customers are qualified according to many criteria.

Above all, it is about putting the customer at the centre of everything we do.

This course has been designed to teach you everything you need to know about this.

You will go through information on the steps to follow in order to know how to properly respond to a customer’s expectations and requests via email.

We will teach you how to analyse a customer’s question and how to respond to a complaint. We will then show you how to structure your email response according to a specific method. Everything will be accompanied by specific examples so that you know how to put it into practice.

You will also know what the expectationsare when a customer contacts you by email.

As a result, the rep’s responses will play an important role in achieving the company’s objectives. If customers are unhappy or neglected, the company’s image can be affected by ignored or poorly answered emails.

Given the importance of email customer care, this course will also remind you of the role of the customer service representative.

And also, as contacting a customer service may not always be for filing a complaint. This course will help you understand the different reasons why a person communicates through this channel.

You’ll know the right reflexes to use before sending an email, the style and the time to use for a good formulation. All this is followed by a few expressions for a good turn of phrase.

There is so much to discover and explore on this course. We invite you to discover it in depth, to know the key points for customer service at the top of the top. But also, with the aim of contributing to the establishment of an effective email approach.