Teamwork is essential in this age of innovation. With the health crisis, many practices are subject to change: remote working or teleworking, all forms of work have changed.
Some circumstances have even made teamwork mandatory. In order to do this, we need to follow the principles of team development.
It should be noted that the team is a key component of a company's winning work strategy. Especially in today's world, where technology reigns supreme in every professional practice.
As a result, almost all structures require certain activities to be carried out in groups, i.e. teamwork.
But just because everyone does it doesn't mean it's easy. On the contrary, there are many rules and norms that need to be respected. In fact, there are many constraints that need to be taken into account in order to successfully maintain a collective balance.
Speaking of rules and constraints, the parameters that frame the implementation of teamwork remain innumerable. However, most of them focus on the rules of conduct and behaviour of the members and on the functioning of the team itself.
Developing in a group is certainly not a given for everyone. It requires a lot of qualities and self-control.
The objective being to operate according to a collective rhythm while progressing towards a common objective, it is not easy to comply with collective rules and accept principles reserved solely for the good of the group.
And to function well as a group, we need to adopt behaviours and attitudes that contribute to the good of the group. Any notion of individualism is therefore eliminated in favour of the team.
For all these reasons, it is more than necessary to master the tricks of team development.
To meet this emerging need, our range of personal development training courses are available online. Easy to learn and fun, the content is designed to develop talent.
Nothing could be easier to take advantage of, all you have to do is log in and choose what suits your needs. We're sure you'll find much more than you expect.
Whether you are an employee or self-employed, the training you are about to receive will be of great help to you. Whether you are a leader or just a member of a team, the content will be relevant to you.
It's up to you now, online Yes, these courses are online, which makes them easier for you to access and more flexible for you in terms of availability. Great, isn't it?
Some circumstances have even made teamwork mandatory. In order to do this, we need to follow the principles of team development.
It should be noted that the team is a key component of a company's winning work strategy. Especially in today's world, where technology reigns supreme in every professional practice.
As a result, almost all structures require certain activities to be carried out in groups, i.e. teamwork.
But just because everyone does it doesn't mean it's easy. On the contrary, there are many rules and norms that need to be respected. In fact, there are many constraints that need to be taken into account in order to successfully maintain a collective balance.
Speaking of rules and constraints, the parameters that frame the implementation of teamwork remain innumerable. However, most of them focus on the rules of conduct and behaviour of the members and on the functioning of the team itself.
Developing in a group is certainly not a given for everyone. It requires a lot of qualities and self-control.
The objective being to operate according to a collective rhythm while progressing towards a common objective, it is not easy to comply with collective rules and accept principles reserved solely for the good of the group.
And to function well as a group, we need to adopt behaviours and attitudes that contribute to the good of the group. Any notion of individualism is therefore eliminated in favour of the team.
For all these reasons, it is more than necessary to master the tricks of team development.
To meet this emerging need, our range of personal development training courses are available online. Easy to learn and fun, the content is designed to develop talent.
Nothing could be easier to take advantage of, all you have to do is log in and choose what suits your needs. We're sure you'll find much more than you expect.
Whether you are an employee or self-employed, the training you are about to receive will be of great help to you. Whether you are a leader or just a member of a team, the content will be relevant to you.
It's up to you now, online Yes, these courses are online, which makes them easier for you to access and more flexible for you in terms of availability. Great, isn't it?
Langue du cours: EN
Phrase d'accroche: Multiply your chances of success with the strength of a team.
Prérequis du cours: Good understanding of English.
Ce que tu apprendras: The key concepts of teamwork;Techniques for maintaining communication between team members;The principles of mutual understanding and listening to each other
Destinataires du cours:
- Anyone who wants to understand how the call center works
- Graduates and other job seekers looking for new opportunities and job availability
- Entrepreneurs who want to expand their business
- Young graduates and professionals interested in customer service or telesales
- Call center agents, supervisors and support staff who want to develop their skills
Programme:
- What is a team ?
- The importance of teamwork
- Leading by example as a manager
- Collaboration best practices
- Being honest and transparent
- Knowing how to respect your colleagues
- Accepting the right to make mistakes
- Develop mutual support
- Practice humour at work
- Consider that every idea has value
- Integrate that all success is shared and can be shared
- Give constructive criticism
- Show appreciation
- Avoid favouring one colleague over another
Profil du formateur: A team of trainers who are experts in all call center related professions is at the origin of this online training.
Description du cours: Illustrations and tutorial videos;Documentation and useful links;Exchange FORUM
Course Duration: 140
Skill Level: Beginner